Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Sept. 10, 2020

NHP Sailors Return from Deployment

Sailors from Expeditionary Medical Facility - Lima returned home to Naval Hospital Pensacola (NHP) Sept. 10, from deployment to the Texas Rio Grande Valley.

Sept. 3, 2020

Leaning forward, Madigan’s Sim Center breaks training ground

MADIGAN ARMY MEDICAL CENTER, Joint Base Lewis-McChord, Wash. – The Charles A. Andersen Simulation Center has been a fixture at Madigan Army Medical Center on Joint Base Lewis-McChord, Wash., since 2002. Yet, when the hospital commander, Col. Christopher Warner, the center’s medical director, Lt. Col. (Dr.) Jillian Phelps, past directors, base leadership and local media gathered on Friday, August 28 to cut the ribbon on the renovated facility, every inch of the training facility was brand new. “This center now will encompass three separate facilities that span over 24,000 square feet within the Madigan Army Medical Center complex. Here where we’re standing today will be our main center. This location will provide a continuum of care experience that includes our pre-hospital services, an ER capability, an OR capability and an ICU training environment. All which mimic those that are seen within our hospital. The equipment that is located here is the same as in our facility. The rooms are at the same level and grade as what you would see in our facility. So that it is a realistic and real life experience in simulation for all of our trainees that come through,” said Warner in remarks during the ceremony captured for sharing on Madigan’s Facebook page.

Sept. 2, 2020

Medical Service Officers achieve QM School first

Two Army Medical Service Corps officers here have achieved a Quartermaster School first, thanks to their hunger for professional development and willingness to grab the golden opportunity of available class seats.

Sept. 1, 2020

Fort Drum physical therapy staff enhances skills with McKenzie Method

Fort Drum’s physical therapy staff participated in a McKenzie Method training course focusing on medical assessment and lower back pain treatment at the Guthrie Army Health Clinic.

Aug. 31, 2020

September Clinic Hours

Alternate Clinic Hours for the month of September

Aug. 24, 2020

A message to all our beneficiaries about the Patient Portal

In this time of social distancing and self-isolation in an effort to combat the spread of COVID-19, we strongly encourage that all of our patients establish their MHS GENESIS Patient Portal account. MHS GENESIS is the new electronic health record for the Military Health System (MHS) that provides enhanced, secure technology to manage your health information. As Madigan and its outlying clinics transition to using more virtual care appointments, this will help you and your care team manage many of your healthcare needs remotely.

Aug. 21, 2020

Leadership changes hands at Naval Branch Health Clinic Key West and Navy Medicine Readiness and Training Unit Key West

Cmdr. Valerie Littlefield relinquished charge of Naval Branch Health Clinic Key West and Navy Medicine Readiness and Training Unit Key West to Cmdr. Connie Braybrook during a ceremony aboard Naval Air Station Key West on Aug. 21.

Aug. 14, 2020

ACC recognizes Fightin’ Fifty-Fifth for excellence in patient care

The 55th Medical Group was the recipient of the 2019 Air Force Surgeon General’s Best Ambulatory Patient Safety Program Team Award.

Aug. 11, 2020

Cleaning with meaning: ‘Housekeeping Hero’ speaks softly, carries big bottle

Cleaning with meaning: ‘Housekeeping Hero’ speaks softly, carries big bottle

Aug. 7, 2020

Front door, front line: Pharmacy operations adjust to keep pace during pandemic

FORT KNOX, Ky. — Although he now sits for much of the duty day, Master Sgt. Mark Bolin is not sitting out the COVID-19 pandemic — in fact, he’s a Soldier on the front lines, standing guard.

Don’t forget to keep your family’s information up to date in DEERS!