Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
PETERSON AIR FORCE BASE, Colo. - Col. Doug Schiess, 21st Space Wing commander, along with Airmen from the 21st Civil Engineer Squadron and 21st Force Support Squadron, cuts the ribbon for the grand opening of 24-hour fitness at the Fitness Center, Peterson Air Force Base, Colo., June 16, 2017. Military ID registration for 24/7 access is now available at the Fitness Center. (U. S. Air Force photo by Robb Lingley)

June 19, 2017

24-hour Fitness Grand Opening

PETERSON AIR FORCE BASE, Colo. -- Col. Doug Schiess, 21st Space Wing commander, along with Airmen from the 21st Civil Engineer Squadron and 21st Force Support Squadron, cuts the ribbon for the grand opening of 24-hour fitness at the Fitness Center, Peterson Air Force Base, Colo., June 16, 2017. Military ID registration for 24/7 access is now available at the Fitness Center. (U. S. Air Force photo by Robb Lingley)

Jackie Wickham is the new Exceptional Family Member Program coordinator at the Airman and Family Readiness Center, Building 350, on Peterson Air Force Base. The Air Force added 35 EFMP coordinators this year to help Airmen and their families navigate the various agencies and services on and off base for children and adults with special medical or educational needs. Ms. Wickham can be reached at 556-6141. (U.S. Air Force photo/Monica Mendoza)

Nov. 15, 2010

EFMP Helps Guide Special Needs Families through Processes

PETERSON AIR FORCE BASE, Colo. -- You can think of Jackie Wickham as a personal process guide for Air Force and sister families assigned to Peterson Air Force Base, navigating the maze of agencies and services available to people with special needs.

Don’t forget to keep your family’s information up to date in DEERS!