Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Referral Management Center

TRICARE Prime enrollees can obtain referrals from their primary care manager, then visit the Referral Management Center before departing the hospital. We will assist in booking an appointment or provide necessary information for obtaining care in the host nation network of health care services.

Contact Us

Location: Building 777, Main Level, in the TRICARE Operations and Patient Administration Flight

Hours: Monday through Friday, 7:30 a.m. to 4 p.m.

Telephone: 0505-784-2273 or DSN 315-784-2273

Don’t forget to keep your family’s information up to date in DEERS!