Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone/Email

Patient Advocate
U.S. commercial
+82-505-784-9245

Korea commercial
0505-784-9245

Email Patient Advocate

BCAC
U.S. commercial
+82-0505-784-1677

Korea commercial
0505-784-1677

Email BCAC/DCAO

Location

Patient Advocate 
Building 777, UCP1

BCAC
Building 777, Room UC04
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