May 30, 2024
Nurse believes ‘talking story’ is key to build trust with patients
Tripler Army Medical Center —
Visiting the emergency room at any hospital isn’t typically a fun experience. But Gerald Raquel, a licensed practical nurse (LPN) at Tripler Army Medical Center, goes out of his way to make the experience enjoyable as possible. The emergency department LPN is frequently mentioned in positive interactive customer evaluation (ICE) comments, which are shared with senior leaders, managers and staff to help improve services at the hospital.