Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: ScriptCenter

Kenner Army Health Clinic leadership standing in front of the ScriptCenter.

Aug. 26, 2024

Kenner Army Health Clinic Pharmacy ScriptCenter

Fort Gregg Adams, Va. — Kenner Army Health Clinic unveiled its newest addition to the Pharmacy. Known as the ScriptCenter, the revolutionary locker system provides patients with a convenient way to pick up their prescriptions, enhancing patient experience and streamlining health care services.

McConnell Air Force Base, Kansas, is the first base to install the newest version of ScriptCenter as of December 2020. The machine allows all active duty, retirees and dependents to pick up prescription refills 24/7. (U.S. Air Force photo by Senior Airman Alexi Bosarge)

May 13, 2021

ScriptCenter helping patients with 24/7 prescription refills

MCCONNELL AIR FORCE BASE, Kan. – Twenty-four hour access to the prescription refills is now available to patients after the 22nd Medical Group at McConnell Air Force Base, Kansas, added an electronic cabinet system called the ScriptCenter.

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