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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | March 14, 2022

Cherry Point Clinic Hosts Virtual MHS Genesis Townhall

By Mr. Thomas Cieslak

Naval Health Clinic Cherry Point hosted a virtual townhall to inform patients about the impacts MHS Genesis will have upon them.

Navy Capt. Elizabeth Adriano, the clinic's Commander, answered questions during the virtual townhall hosted Tuesday, March 8th and provided patients insights into what they can expect when the clinic implements the new system on Monday, March 21.

The virtual townhall can viewed at:
https://fb.watch/bKXXTco_mc/
News | March 14, 2022

Cherry Point Clinic Hosts Virtual MHS Genesis Townhall

By Mr. Thomas Cieslak

Naval Health Clinic Cherry Point hosted a virtual townhall to inform patients about the impacts MHS Genesis will have upon them.

Navy Capt. Elizabeth Adriano, the clinic's Commander, answered questions during the virtual townhall hosted Tuesday, March 8th and provided patients insights into what they can expect when the clinic implements the new system on Monday, March 21.

The virtual townhall can viewed at:
https://fb.watch/bKXXTco_mc/
Don’t forget to keep your family’s information up to date in DEERS!