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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
 
News | May 12, 2021

BG Suter visits Hynes Convention Center in Boston

U.S. Navy Ensign Michele Miner, left, a nurse from Jacksonville, Florida, and U.S. Navy Lt. Jill Thompson, right, a perioperative nurse from Virginia Beach, Virginia, receive coins in recognition of their work at the Community Vaccination Center at the Hynes Convention Center in Boston, from U.S. Army Brigadier Gen. Robert Suter, Joint Forces Land Component Command all-hazards surgeon, May 5, 2021. U.S. service members from across the country are deployed in support of the Department of Defense federal vaccine response operations. U.S. Northern Command, through U.S. Army North, remains committed to providing continued, flexible Department of Defense support to the Federal Emergency Management Agency as part of the whole-of-government response to COVID-19. (U.S. Army photo by Sgt. 1st Class Kerri Washington)
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