Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: acne

graphic of a medical provider in a computer screen advertising new eConsult option for dermatology concerns

May 16, 2025

Dermatology eConsults make skin care easier

JOINT BASE SAN ANTONIO, Texas — Receive Virtual Dermatology Care — From Anywhere! New eConsult offering lets you skip the wait and get expert dermatology care right from home. If you’re dealing with a rash, acne, or a spot you’re concerned about, you can now send your case directly to the Lackland Dermatology team using the MHS GENESIS Patient Portal.

Don’t forget to keep your family’s information up to date in DEERS!