Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: Eglin

The 96th Medical Group recently received a five-star rating from Becker’s Hospital Review, a national healthcare review publication.

Nov. 21, 2024

Eglin hospital earns five-star rating

EGLIN AIR FORCE BASE, Fla. — The 96th Medical Group recently received a five-star rating from Becker’s Hospital Review, a national healthcare review publication.

A surgical team wearing masks uses equipment in an operating room.

May 3, 2024

9 Military Hospitals Receive Highest Leapfrog Grade for Safe, High-Quality Care

FALLS CHURCH, Va. — The Defense Health Agency announced May 1, 2024, that nine military hospitals received an “A” Leapfrog Hospital Safety Grade, demonstrating DHA’s commitment to safe, high-quality health care, and transparency.

Medical Airmen put on their protective gear during a decontamination exercise June 23 at Eglin Air Force Base, Fla. The chemical/biological exercise was part of required deployment training for Airmen medics. More than 60 completed the three-day training course. (U.S. Air Force photo/Samuel King Jr.)

Aug. 12, 2022

Washing away: medical decontamination training

EGLIN AIR FORCE BASE, Fla. — More than 60 active duty, reservists and guardsmen medics received critical chemical/biological deployment training here June 21-26.

COVID-19 bubble

June 23, 2022

Eglin to move back to HPCon Bravo

EGLIN AIR FORCE BASE, Fla. — Brig. Gen. Scott Cain, the 96th Test Wing commander, directs Health Protection Condition Bravo due to the increased community transmission of COVID-19 across the local communities, effective June 27.

COVID-19 bubble

June 7, 2022

COVID-19 self-test kits available

EGLIN AIR FORCE BASE, Fla. — The 96th Medical Group has free COVID-19 self-test kits available to beneficiaries with an active ID card.

Retired Col. Regina Aune speaks to 96th Medical Group personnel at a discussion panel May 9, 2022. Aune is a Vietnam-era flight nurse who spoke of her experiences in during Operation Babylift. The panel was part of the 96 MDG's opening ceremonies to Nurse Tech Week.

May 12, 2022

Former nurse shares Operation Babylift experience

EGLIN AIR FORCE BASE, Fla. — Operation Babylift flight nurse, retired Col. Regina Aune, spoke virtually to 96th Medical Group personnel during a discussion panel here May 9, 2022.

Teal SAPR Ribbon on OCP Uniform

April 25, 2022

Eglin has first sexual assault medical exam team

EGLIN AIR FORCE BASE, Fla. — The 96th Medical Group is the first Air Force medical unit in the continental U.S. to have a dedicated in-house sexual assault medical forensic examiners team.

96th Medical Group graphic

March 15, 2022

Eglin claims AF Hospital of the Year award

FALLS CHURCH, Va. — The Air Force Surgeon General announced the 2021 Air Force Medical Service Annual Awards recipients. The awards include both individual and team awards.

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