Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Results:
Tag: innovation

Air Force initiated the Versatile Injury Prevention and Embedded Reconditioning program (VIPER) and partnered with TayCo Brace to develop the XAB (eXternal Ankle Brace). This innovative brace offers better range of motion and comfort, reduces recovery time, and can be worn over combat boots or athletic shoes.

Oct. 17, 2023

Military health and readiness improved through collaboration with small business

Joint Base San Antonio- Lackland, Texas — The article highlights the significant musculoskeletal injuries faced by military personnel, particularly ankle injuries. These injuries lead to training disruptions, costly medical attrition, and affect military readiness. To address this, the Air Force initiated the Versatile Injury Prevention and Embedded Reconditioning program (VIPER) and partnered with TayCo Brace to develop the XAB (eXternal Ankle Brace). This innovative brace offers better range of motion and comfort, reduces recovery time, and can be worn over combat boots or athletic shoes. It is expected to significantly improve return-to-duty rates, reduce disruptions, and enhance overall outcomes for service members with ankle injuries. The XAB is commercially available for military procurement, representing a promising solution for military musculoskeletal injuries.

Maj. Shannon Roman, 15th Medical Group Mental Health Clinic flight commander, and Staff Sgt. Taylor Angel-Black, 15th MDG mental health technician, demonstrate how the new virtual receptionist and scribe system called TeleHealth, works during an in-person session at Joint Base Pearl Harbor-Hickam, Hawaii, Feb. 1, 2021.

May 6, 2021

TeleHealth: Benefitting providers and patients

The No. 1 priority of the 15th Medical Group Mental Health Clinic is taking care of patients, and with a new virtual program, the clinic can expand its reach.

May 6, 2021

Tyndall Transitions to 3D Mammography

TYNDALL AIR FORCE BASE, Fla. — Three-dimensional mammography is replacing 2D mammography here to increase chances of cancer detection.

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