Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: medical workers

a 354th Operational Medical Readiness Squadron medical technician, takes a simulated patient’s temperature while practicing administering a COVID-19 test Jan. 13, 2021, on Eielson Air Force Base, Alaska.

May 5, 2021

On the frontlines of a pandemic

Many historical events took place in 2020 and most people are ready to move on and focus on the new year. However one thing has followed everyone into 2021, COVID-19.

Don’t forget to keep your family’s information up to date in DEERS!