FORT IRWIN, Calif. –
As of June 9, 2025, Weed Army Community Hospital has achieved what many strive for: 100% mission-complete retention of military staff. In addition, every eligible Soldier within the Department of Behavioral Health (DBH) committed to continued service—marking two consecutive years of perfect retention in this department.
This success was powered by a multi-level team effort, led by SSG Alvaro Oregel, Career Counselor; SGT Nunez, Retention NCO; MAJ Jennifer Frazier, Chief of Embedded Behavioral Health (EBH) that serves the 11th ACR population; and MAJ Durrah, Chief of WACH's Department of Behavioral Health.
Read on to hear how WACH leaders are building a culture of mentorship, empowering Soldiers, strengthening leader involvement, and shaping the future of long-term engagement.
Retention That Starts With Purpose
At the core of this achievement was a shared understanding: retention isn’t just about paperwork—it’s about people. The Behavioral Health team focused on having real conversations with Soldiers to help them discover how continued service could align with their personal and professional goals.
“We made time for one-on-one check-ins, listened to each Soldier’s motivations, and presented Army opportunities that supported their ambitions,” said MAJ Jennifer Frazier. “We emphasized mentorship and long-term growth—not just reenlistment.”
This level of care was echoed by MAJ Durrah, who framed reenlistment as part of a greater journey. “No one person is bigger than the organization,” he said. “But as the Army rolls along, we help Soldiers see how to maximize their opportunities—positioning themselves and their families for success.”
Tailored Guidance, Trusted Leaders
Soldiers were never treated as a one-size-fits-all case. Instead, the approach was personalized. Whether Soldiers were interested in furthering their education, exploring a new MOS, or preparing for promotion, the team tailored their counseling accordingly.
SSG Oregel worked to ensure every Soldier understood their career trajectory within the Army—including how they measured up among peers and what steps could advance their goals. MAJ Durrah and SGT Nunez reinforced these efforts with consistent, approachable leadership and encouragement to all departments within WACH.
“Retention is a team sport,” said Oregel. “It takes NCOs who know their Soldiers and leaders like MAJ Durrah who are willing to advocate for anyone no matter a Soldiers rank or department. That trust is everything.”
A Culture of Confidence and Growth
Retention success didn’t come from comfort—it came from challenge, support, and empowerment.
“We encourage Soldiers to step outside their comfort zones,” said MAJ Durrah. “We give them a safety net to make mistakes and learn from them. That builds confidence—and when Soldiers feel confident, they’re more willing to grow, lead, and stay.”
This culture of mentorship was reflected in the tangible outcomes: Soldiers finishing college degrees, applying for graduate programs, and staying connected with their mentors—even after PCS.
“Two of our recently retained Soldiers are pursuing master’s degrees,” said MAJ Frazier. “One received a letter of recommendation and application support. The other will get the same. The support doesn’t stop once they sign—we’re here for the journey.”
Beyond the Mission: Building for the Future
Though WACH has officially completed its FY25 retention mission, leadership is already focused on sustaining momentum and educating Soldiers on available resources.
“Our work doesn’t end here,” said MAJ Durrah. “We’re still part of a larger Army mission. We continue to lead, train, and win—every day.”
SSG Oregel plans to bring in outside experts—budget advisors, education counselors, and Army program specialists—to expand Soldiers’ awareness of the benefits and maximize opportunities available to them and their families.
MAJ Frazier adds, “Long-term engagement is about relationship-building from day one. It’s about getting to know our Soldiers early, mentoring them often, and supporting their career path at every turn.”
Advice for Other Units
So, what’s the secret sauce? According to WACH’s leadership, it’s all about connection.
“Start by listening,” said MAJ Frazier. “Retention becomes the natural outcome of a culture where Soldiers feel seen, heard, and supported.”
“Make sure your Soldiers know they matter,” added MAJ Durrah. “Give them space to grow, let them know their voice counts, and show them the path forward. That’s how you keep your team strong.”