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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | Oct. 22, 2024

National Pharmacy Week: Meet Sgt. Tristan Thompson

By Khinna Kaminske

What do you do?
I am the floor supervisor for the Inpatient Pharmacy and alternate vault technician. As a tech, my main functions include (but are not limited to) delivering medications to every ward and clinic in the hospital, compounding sterile IV medications for every ward in the hospital, filling every automated medication dispensing system in the hospital, and filling discharge medication after hours. We average about 1,000 unit dose medications and about 1,000 IV medications filled per day and manage 5,536 medications loaded in automated medication dispensing systems throughout the hospital.

How long have you worked at TAMC?
I moved from Fort Huachuca, Arizona to TAMC in March 2022. 

What do you enjoy about your job?
I enjoy learning about medications, including their mechanism of action (how they work), what they are used for, adverse reactions, drug interactions, etc. Above all that, though, I greatly enjoy putting a smile on people’s faces and helping them out.

Why did you become a pharmacy technician?
I’ve always wanted to be in the Army as a medic. My older brother joined the Army a combat medic, and naturally, as the younger brother, I tried to one-up him by being a pharmacy tech. During the rehearsal for my high school graduation, I received a call from my recruiter about a pharmacy tech opening and sign my Army contract that same day.

 
News | Oct. 22, 2024

National Pharmacy Week: Meet Sgt. Tristan Thompson

By Khinna Kaminske

What do you do?
I am the floor supervisor for the Inpatient Pharmacy and alternate vault technician. As a tech, my main functions include (but are not limited to) delivering medications to every ward and clinic in the hospital, compounding sterile IV medications for every ward in the hospital, filling every automated medication dispensing system in the hospital, and filling discharge medication after hours. We average about 1,000 unit dose medications and about 1,000 IV medications filled per day and manage 5,536 medications loaded in automated medication dispensing systems throughout the hospital.

How long have you worked at TAMC?
I moved from Fort Huachuca, Arizona to TAMC in March 2022. 

What do you enjoy about your job?
I enjoy learning about medications, including their mechanism of action (how they work), what they are used for, adverse reactions, drug interactions, etc. Above all that, though, I greatly enjoy putting a smile on people’s faces and helping them out.

Why did you become a pharmacy technician?
I’ve always wanted to be in the Army as a medic. My older brother joined the Army a combat medic, and naturally, as the younger brother, I tried to one-up him by being a pharmacy tech. During the rehearsal for my high school graduation, I received a call from my recruiter about a pharmacy tech opening and sign my Army contract that same day.

 
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