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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
 

Copayments Waived for COVID-19 Tests On or After March 18

News | April 16, 2020

Copayments Waived for COVID-19 Tests On or After March 18

Did you know you can ask to have TRICARE copayments waived for certain COVID-19 testing and office visits related to the testing? This applies to tests and visits on or after March 18. 

This may apply to you if you paid any copayments for certain testing and the resulting office visits with a TRICARE network or non-network provider. The test must be one approved, cleared, or authorized by the Food and Drug Administration to detect SARS-CoV-2 or diagnose COVID-19. To apply for a reimbursement, file afactual appeal for reimbursement. 

For more information related to the coronavirus, visit theFAQ page. You can also learn more aboutTRICARE and COVID-19.

Sign up foremail alerts, and keep up withTRICARE and COVID-19 updates.

Don’t forget to keep your family’s information up to date in DEERS!