Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: patient experience

Retired Sgt. 1st Class Damien Dunn returned to Winn Army Community Hospital Sept. 16 to thank certified registered nurse anesthesiologist Capt. Joseph Mazzarella and other members of his medical care team for the safe, quality healthcare they delivered when he needed emergency surgery recently.

Sept. 26, 2025

Winn's compassionate care turns a retiree’s emergency into a reassuring experience

FORT STEWART, Ga. — The daily joy of a family meal turned into an emergency room visit, surgery, and an overnight hospital stay for retired Sergeant First Class Damien Dunn, a Soldier for Life and Winn Army Community Hospital beneficiary. “I’m eating dinner, and I was feeling pain in my kidneys,” Dunn said. “I didn’t know what it was and I tried to let that passover, but my wife said just go to the ER.” Dunn did the next morning, arriving at Winn’s emergency department. The healthcare team sprang into action, triaging him and charting the way ahead.

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