Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: ready medical forces

A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.

Sept. 15, 2025

59th Medical Wing explores new technology with SimX demo

Joint Base San Antonio-Lackland, Texas — The 59th Medical Wing hosted a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, giving leaders and educators a chance to explore how immersive technology could support medical readiness. The SimX system, known as VALOR (Virtual Advancement of Learning and Operational Readiness), offers a variety of scenarios designed for military medicine. With only a headset and laptop, medics can train individually or in teams in fully immersive environments that simulate battlefield trauma, prolonged casualty care, aeromedical evacuation, chemical or biological incidents, and even K-9 trauma cases.

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