Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Results:
Tag: UH-60

Airmen approach a UH-60 on Dec. 6, 2023, at Joint Base San Antonio-Camp Bullis, Texas, during Operation AGILE Medic. This joint force medical training exercise immerses medics in the seamless process of transporting patients from the Expeditionary Medical Support unit to the En Route Patient Staging System team, and onwards to Air Evacuation and Critical Care Air Transport Teams, and vice versa. The hands-on experience ensures medics gain a comprehensive understanding of communication protocols, the critical timing for patient preparation, and the intricacies of the entire process. (U.S. Air Force photo by Senior Airman Melody Bordeaux)

Jan. 14, 2024

Operation AGILE Medic, communication is key

JOINT BASE SAN ANTONIO-CAMP BULLIS, Texas — During the first week of December 2023, the Air Force, Army and Marines collaborated in Operation AGILE Medic at Joint Base San Antonio-Camp Bullis, Texas, providing medics with real-world experience in austere environments transporting patients and implementing hands-on Medic-X training. Throughout the joint exercise, medics were faced with unexpected scenarios, where they had to communicate between the Expeditionary Medical Support unit to the En Route Patient Staging System (ERPSS) team to Air Evacuation and, or, Critical Care Air Transport team, and vice versa.

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