Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: West Point

“Overcoming Barriers: Implementing Small Unmanned Aircraft Systems (sUAS) Technology for Medication Delivery at West Point” poster presented by Keller staff and U.S. Military Academy at West Point cadets.

Nov. 20, 2025

Integrating Drone Technology into Military Medicine: A Collaboration Between KACH and USMA

KELLER ARMY COMMUNITY HOSPITAL, N.Y. — KACH is actively working, with the USMA Robotics Research Center, within the Electrical Engineering and Computer Sciences Department, to integrate drone technology into military medical operations to enhance soldier health and safety.

The Keller Army Community Hospital Command team poses with the Regional Food Bank of New York volunteer as Keller donates frozen repurpose prepared and wholesome foods that will reach individuals and families in need. Pictured (from l-r) is Capt. Jacquelyn Contant, Chief, Nutrition Care Division; Maj. Andrew Neubecker, Deputy Commander for Administration; Command Sgt. Maj. Julie C. Morris, Command Sergeant Major; Joe Zinko, RFBoNY volunteer; and Col. Sean J. Hipp, Commander.

Nov. 17, 2025

From Leftovers to Lifelines: Keller joins Food Donation Program

Keller Army Community Hospital is stepping up to address food insecurity in the Greater Hudson Valley with the launch of a comprehensive food donation program. By forging a vital partnership with the Regional Food Bank of New York and its own Nutrition Care Division, Keller aims to repurpose prepared and wholesome foods, ensuring they reach individuals and families in need rather than ending up in landfills.

Lt. Col. Jon Umlauf, Associate Professor, George Washington University Doctor of Physical Therapy Program, demonstrates the utility of point-of-care ultrasound (POCUS) as a valuable tool in forward battlefield medicine during the Kersey Advanced Clinical & Operational Practice Course held at West Point on August 4-8, 2025. POCUS provides immediate diagnostic information in austere, resource-limited environments.

Aug. 14, 2025

Keller hosts advanced neuromusculoskeletal course to improve warfighter care

KELLER ARMY COMMUNITY HOSPITAL, N.Y. — Keller Army Community Hospital hosted the 2025 Col. Douglas A. Kersey Advanced Clinical & Operational Practice Course, which is part of the MEDCoE (US Army Medical Center of Excellence) Post-Professional Short Course Series, on August 4-8, 2025. Participants - including members from the U.S. Army, U.S. Navy, and the U.S. Public Health Service - received an advanced understanding of evidence-based practices, from the clinic to the battlefield, equipping them to meet the unique demands of military healthcare in today's evolving strategic environment.

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