Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: Virtual visits

Pediatrics chief Dr. Matthew Fults conducts a scheduled virtual visit with a beneficiary Jan. 10 at Winn Army Community Hospital. The pediatric clinic was the first to go live with My Military Health, a change in culture for both healthcare providers and beneficiaries. Primary care at Winn went live on Feb. 10 "The intent of these changes is to deliver care when patients need it in an efficient and timely manner," Fults said. "This is just the beginning—stay tuned as other clinics embrace this innovative approach to care."

Feb. 21, 2025

Winn implements culture change via virtual visits, shows resiliency during winter storm

FORT STEWART, Ga. — Winn Army Community Hospital’s primary care clinic recently went live with scheduled virtual visits, an initial step in moving forward with My Military Health. The program aims to improve patient access and provider workflow. Initial results indicate positive progress, said Amanda M. Lubbe, primary care’s head nurse at Winn. The first official day the clinic offered virtual visits was Feb. 10. "Our first week of scheduled virtual visits saw 64 completed appointments," Lubbe said.

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June 18, 2021

Naval Hospital Jacksonville’s virtual visits app wins innovation award

JACKSONVILLE, Fla. — The Navy Care virtual visits app at Naval Hospital Jacksonville has won a FedHealthIT Innovation Award for the second year in a row.

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