Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Results:
Tag: patient

Suzanne Packard, a registered cardiac sonographer, points out an ultrasound of a heart to Amanda Engelke, a Licensed Vocational Nurse, at Wilford Hall’s 59th Medical Wing cardiology clinic March 13, 2025.

March 20, 2025

The heartbeat of the clinic: 59th Medical Wing cardiology pumps out awards

JBSA-LACKLAND, Texas — Three members of the 59th Medical Wing’s cardiology clinic were recognized in January for their dedication and versatility, earning group-level awards for their contributions to patient care. Among them, Suzanne Packard, a U.S. Navy veteran and registered cardiac sonographer, also received a wing-level award for her leadership and instructional role in training airmen. Lt. Col. Charles McMichael, the clinic’s flight commander, praised the team’s cohesiveness, emphasizing their commitment to delivering high-quality care and supporting the military mission.

N/A

Sept. 24, 2022

MHS GENESIS ‘Goes Live’ at Naval Hospital Jacksonville and Branch Health Clinics Jacksonville, Key West and Mayport

JACKSONVILLE, Fla. — Naval Hospital (NH) Jacksonville and Naval Branch Health Clinics (NBHC) Jacksonville, Key West and Mayport have officially launched the Military Health System’s new electronic health record, MHS GENESIS.

Taylor Roberts, a patient at Naval Medical Center Portsmouth’s (NMCP) Pediatric Oncology Department, receives a gaming gift from Operation Key West, March 4

March 10, 2021

NMCP Pediatric Patient Receives Gaming Gift

Naval Medical Center Portsmouth — A patient of Naval Medical Center Portsmouth (NMCP) Pediatric Oncology Department received a gift from Operation Key West, March 4.

Don’t forget to keep your family’s information up to date in DEERS!