Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: patient portal

MHS Genesis

Jan. 21, 2022

Tomorrow is the big day! The San Antonio Market will be “going live” with MHS GENESIS, the new electronic health record

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas — Click embedded graphics for More Information. 

Tricare Online Patient Portal Prescriptions

March 2, 2021

New prescriptions can be submitted through patient portal

FORT LEE, Va — There’s a new way to send first-time prescriptions to Kenner Army Health Clinic, giving beneficiaries the convenience of not having to walk into the facility to drop off those requests.

Don’t forget to keep your family’s information up to date in DEERS!