Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Results:
Tag: Carl R. Darnall Army Medical Center

Leapfrog Grade A Spring 2025

May 2, 2025

Sixteen Military Hospitals Receive Leapfrog's Highest Safety Grade

Defense Health Agency Headquarters, Falls Church Va. — The Defense Health Agency has announced that 16 military hospitals received an "A" rating in the latest Leapfrog Hospital Safety Grade assessment for Spring 2025. These high grades reflect the DHA's ongoing dedication to transparency and providing high-quality care to service members and their families.

A surgical team wearing masks uses equipment in an operating room.

May 3, 2024

9 Military Hospitals Receive Highest Leapfrog Grade for Safe, High-Quality Care

FALLS CHURCH, Va. — The Defense Health Agency announced May 1, 2024, that nine military hospitals received an “A” Leapfrog Hospital Safety Grade, demonstrating DHA’s commitment to safe, high-quality health care, and transparency.

Service member labels a prescription pill vial

April 15, 2021

Activate Your New TRICARE Prescriptions with Remote Pharmacy Check-In

FALLS CHURCH, Va. — Do you get your prescriptions filled at a military pharmacy? If so, make sure you look into Remote Pharmacy Check-In using Q-Anywhere.

Capt. Kate Williams, behavioral health officer, provides evidence based therapy to a patient at the 101st Division Sustainment Brigade Behavioral Health Clinic, Fort Campbell, Ky., on August 27, 2020. Williams is a clinical psychologist assigned to 101st Division Sustainment Brigade. (U.S. Army photo by Sgt. Aimee Nordin)

Feb. 23, 2021

DHA Launches Pilot to Tackle Mental Health Effects of Sexual Trauma

FALLS CHURCH, Va. — Sexual trauma can happen to anyone, and it can have long-term effects on your mental health. But it isn’t something you have to deal with alone. There’s help available if you need it. If you’re an active duty service member (ADSM) who has experienced sexual trauma at any time, you may be eligible to participate in the Sexual Trauma Intensive Outpatient Program (IOP) Pilot.

Don’t forget to keep your family’s information up to date in DEERS!