Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
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Tag: cdc

Lt. Cmdr. Alexandra Perry, a physician who works in the intensive care unit at Naval Hospital Jacksonville, reviews a COVID-19 vaccine information sheet prior to receiving the hospital’s first dose of the new vaccine on Dec. 16.

Dec. 22, 2020

A shot of hope: Naval Hospital Jacksonville administers COVID-19 vaccine

JACKSONVILLE, Fla. — Naval Hospital (NH) Jacksonville is among the first wave of Department of Defense (DoD) hospitals to receive COVID-19 vaccines. NH Jacksonville received an initial supply on Dec. 15, and vaccinations started on Dec. 16.

Sailor receives COVID-19 vaccine.

Dec. 18, 2020

First COVID-19 Vaccines at NHCH

PEARL HARBOR, Hi. — NHCH has initially received a limited quantity of COVID-19 vaccines for frontline healthcare personnel and emergency support services. NHCH is following the Department of Defense's (DoD) phased, standardized, and coordinated approach to administering COVID-19 vaccines. The strategy was developed in collaboration with Operation Warp Speed, the Centers for Disease Control and Prevention (CDC), and the DOD’s COVID Task Force assessment of unique mission requirements.

Don’t forget to keep your family’s information up to date in DEERS!