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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | Dec. 1, 2025

First Air Medal awarded by 20 AF goes to Malmstrom Airman for medical heroism

By Air Force Medical Service

MALMSTROM AIR FORCE BASE, Mont.  –   U.S. Air Force Maj. Collin Urbanowicz, 341st Medical Group aeromedical physician assistant, at Malmstrom Air Force Base, Montana, receives the 20th Air Force’s first-ever Air Medal, Nov. 20, 2025. The Air Medal recognizes meritorious achievement or heroism during aerial flight, acknowledging performance beyond standard expectations.
News | Dec. 1, 2025

First Air Medal awarded by 20 AF goes to Malmstrom Airman for medical heroism

By Air Force Medical Service

MALMSTROM AIR FORCE BASE, Mont.  –   U.S. Air Force Maj. Collin Urbanowicz, 341st Medical Group aeromedical physician assistant, at Malmstrom Air Force Base, Montana, receives the 20th Air Force’s first-ever Air Medal, Nov. 20, 2025. The Air Medal recognizes meritorious achievement or heroism during aerial flight, acknowledging performance beyond standard expectations.
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