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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | Sept. 16, 2025

Introducing the Defense Health Agency’s New Virtually Integrated Patient Readiness and Remote Program (VIPRR)

Virtual urgent care now available through the Defense Health Agency’s New Virtually Integrated Patient Readiness and Remote Program (VIPRR)


TRICARE Prime beneficiaries age 12 and older can now access virtual urgent care appointments through the Defense Health Agency’s new Virtually Integrated Patient Readiness and Remote Program (VIPRR). Services include care for sinus issues such as cough, allergies, sore throat, rashes, acne, joint pain, and headaches. Appointments are available Monday through Friday from 4:30 a.m. to 9:30 p.m. (Central time). To schedule, call 800-TRICARE or visit mhsnurseadviceline.com/home
News | Sept. 16, 2025

Introducing the Defense Health Agency’s New Virtually Integrated Patient Readiness and Remote Program (VIPRR)

Virtual urgent care now available through the Defense Health Agency’s New Virtually Integrated Patient Readiness and Remote Program (VIPRR)


TRICARE Prime beneficiaries age 12 and older can now access virtual urgent care appointments through the Defense Health Agency’s new Virtually Integrated Patient Readiness and Remote Program (VIPRR). Services include care for sinus issues such as cough, allergies, sore throat, rashes, acne, joint pain, and headaches. Appointments are available Monday through Friday from 4:30 a.m. to 9:30 p.m. (Central time). To schedule, call 800-TRICARE or visit mhsnurseadviceline.com/home
Don’t forget to keep your family’s information up to date in DEERS!