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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | Jan. 8, 2025

DHA Hospitals Earn Top Honors From the Leapfrog Group

By TRICARE Communications

The Leapfrog Group has named two Defense Health Agency hospitals among the best in the nation. This shows the military's strong focus on keeping patients safe and providing high-quality care.

The two hospitals are:

Fewer than six percent of hospitals earned a spot on Leapfrog’s 2024 Top Hospitals list.

“It’s a big achievement to be the only hospitals recognized in Alaska and Louisiana,” said Dr. Paul Cordts, DHA’s Deputy Assistant Director for Medical Affairs and Chief Medical Officer. “It shows that the Military Health System can deliver excellent care, even in rural and remote areas.”

How is this measured?

Leapfrog Group uses infection rates, surgery results, and patient satisfaction in its Top Hospital ratings. Reaching these high standards takes teamwork, focus, and a strong commitment to safety and quality.

“This honor is a result of the hard work of our teams to keep patients safe and healthy,” Cordts said. “Our staff and providers strive every day to deliver the best care possible.”

Who is Leapfrog?

The Leapfrog Group is a national group that checks how safe and effective hospitals are. Its Top Hospital award is one of the most respected honors in health care. Hospitals must show top results in many safety and quality areas to earn this award.

Why is this important?

This recognition highlights how important military hospitals are in caring for service members, their family members, and their communities. Bassett Army Community Hospital and Bayne-Jones Army Community Hospital stand out for their dedication to excellent care and patient safety.

Would you like the latest TRICARE news sent to you by email? Visit TRICARE Subscriptions. You can create your personalized profile to get benefit updates, news, and more.

News | Jan. 8, 2025

DHA Hospitals Earn Top Honors From the Leapfrog Group

By TRICARE Communications

The Leapfrog Group has named two Defense Health Agency hospitals among the best in the nation. This shows the military's strong focus on keeping patients safe and providing high-quality care.

The two hospitals are:

Fewer than six percent of hospitals earned a spot on Leapfrog’s 2024 Top Hospitals list.

“It’s a big achievement to be the only hospitals recognized in Alaska and Louisiana,” said Dr. Paul Cordts, DHA’s Deputy Assistant Director for Medical Affairs and Chief Medical Officer. “It shows that the Military Health System can deliver excellent care, even in rural and remote areas.”

How is this measured?

Leapfrog Group uses infection rates, surgery results, and patient satisfaction in its Top Hospital ratings. Reaching these high standards takes teamwork, focus, and a strong commitment to safety and quality.

“This honor is a result of the hard work of our teams to keep patients safe and healthy,” Cordts said. “Our staff and providers strive every day to deliver the best care possible.”

Who is Leapfrog?

The Leapfrog Group is a national group that checks how safe and effective hospitals are. Its Top Hospital award is one of the most respected honors in health care. Hospitals must show top results in many safety and quality areas to earn this award.

Why is this important?

This recognition highlights how important military hospitals are in caring for service members, their family members, and their communities. Bassett Army Community Hospital and Bayne-Jones Army Community Hospital stand out for their dedication to excellent care and patient safety.

Would you like the latest TRICARE news sent to you by email? Visit TRICARE Subscriptions. You can create your personalized profile to get benefit updates, news, and more.

Don’t forget to keep your family’s information up to date in DEERS!