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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | March 10, 2023

Walter Reed National Military Medical Center Troop Command Holds a Change of Responsibility Ceremony

By MC2 Brett Walker, WRNMMC, Command Communications

WRNMMC, Bethesda, MD (March 10, 2023) – Walter Reed National Military Medical Center (WRNMMC) Troop Command held a Change of Responsibility Ceremony in Clark Auditorium in honor of their new command sergeant major.
 
“To all the people who told me that this was going to be tough: I am physically strong, and I am mentally strong, so I know that I am ready for this,” said Command Sgt. Maj. Scott Pierce.
 
Pierce relieved Command Sgt. Maj. Chanda McGinnis from her role as command sergeant major for WRNMMC Troop Command. Pierce previously joined the U.S. Army in 1998 as a medical laboratory technician before climbing the ranks to eventually wear the rank of command sergeant major.
 
WRNMMC, the world’s premier, integrated military medical center and where the nation heals our heroes, strives to provide extraordinary experiences for patients, families, and staff while driving tomorrow’s healthcare advances through education, innovation, and research. For additional information about WRNMMC, please visit us at https://walterreed.tricare.mil/. 
 
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News | March 10, 2023

Walter Reed National Military Medical Center Troop Command Holds a Change of Responsibility Ceremony

By MC2 Brett Walker, WRNMMC, Command Communications

WRNMMC, Bethesda, MD (March 10, 2023) – Walter Reed National Military Medical Center (WRNMMC) Troop Command held a Change of Responsibility Ceremony in Clark Auditorium in honor of their new command sergeant major.
 
“To all the people who told me that this was going to be tough: I am physically strong, and I am mentally strong, so I know that I am ready for this,” said Command Sgt. Maj. Scott Pierce.
 
Pierce relieved Command Sgt. Maj. Chanda McGinnis from her role as command sergeant major for WRNMMC Troop Command. Pierce previously joined the U.S. Army in 1998 as a medical laboratory technician before climbing the ranks to eventually wear the rank of command sergeant major.
 
WRNMMC, the world’s premier, integrated military medical center and where the nation heals our heroes, strives to provide extraordinary experiences for patients, families, and staff while driving tomorrow’s healthcare advances through education, innovation, and research. For additional information about WRNMMC, please visit us at https://walterreed.tricare.mil/. 
 
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