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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | Sept. 29, 2022

Pharmacy Park & Pick Up Kiosk Hours Adjusted

Fort Rucker Army Base, AL  –   Due to the MHS GENESIS transition, pharmacy wait times have increased. The Pharmacy Park & Pick Up ticket kiosk will now close at 3 p.m. daily to ensure the team can maintain safety and quality control. This will provide time to complete the tickets of those already in the clinic. Current wait times have exceeded two hours. We will post an update when we return to normal operating hours.
 
We do apologize for this inconvenience. We ask for your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.
 
Additional Pharmacy Options Available:
TRICARE Pharmacy Home Delivery is a safe, convenient way to fill your prescriptions. Use the TRICARE pharmacy home delivery option to get prescription drugs delivered right to you!
Get up to a 90-day supply of most maintenance drugs.
Determine your medication coverage here: www.express-scripts.com/tform How to Switch to Home Delivery:
Ask your military pharmacist to transfer your prescription to home delivery.
Call 1-877-363-1303 and have your prescription bottle ready.
Transfer an existing prescription using the Express Scripts mobile app.
Switch online at https://militaryrx.express-scripts.com/home-delivery
Ask your doctor to submit your prescription electronically (e-Prescribe).
Download and follow instructions on the Home Delivery Order Form to mail your prescription: https://militaryrx.express-scripts.com/home-delivery.
 
Network Pharmacies:
Do you need a prescription filled right away? 
Are you unable to get to a military pharmacy?
You can visit a TRICARE retail network pharmacy. There are more than 56,000 locations in the U.S. and U.S. Territories.
 
News | Sept. 29, 2022

Pharmacy Park & Pick Up Kiosk Hours Adjusted

Fort Rucker Army Base, AL  –   Due to the MHS GENESIS transition, pharmacy wait times have increased. The Pharmacy Park & Pick Up ticket kiosk will now close at 3 p.m. daily to ensure the team can maintain safety and quality control. This will provide time to complete the tickets of those already in the clinic. Current wait times have exceeded two hours. We will post an update when we return to normal operating hours.
 
We do apologize for this inconvenience. We ask for your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.
 
Additional Pharmacy Options Available:
TRICARE Pharmacy Home Delivery is a safe, convenient way to fill your prescriptions. Use the TRICARE pharmacy home delivery option to get prescription drugs delivered right to you!
Get up to a 90-day supply of most maintenance drugs.
Determine your medication coverage here: www.express-scripts.com/tform How to Switch to Home Delivery:
Ask your military pharmacist to transfer your prescription to home delivery.
Call 1-877-363-1303 and have your prescription bottle ready.
Transfer an existing prescription using the Express Scripts mobile app.
Switch online at https://militaryrx.express-scripts.com/home-delivery
Ask your doctor to submit your prescription electronically (e-Prescribe).
Download and follow instructions on the Home Delivery Order Form to mail your prescription: https://militaryrx.express-scripts.com/home-delivery.
 
Network Pharmacies:
Do you need a prescription filled right away? 
Are you unable to get to a military pharmacy?
You can visit a TRICARE retail network pharmacy. There are more than 56,000 locations in the U.S. and U.S. Territories.
 
Don’t forget to keep your family’s information up to date in DEERS!