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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | Sept. 19, 2022

ADJUSTED SERVICES – MHS GENESIS TRANSITION

By Janice Erdlitz, Lyster Army Health Clinic

Fort Rucker Army Base, AL  –   Due to MHS GENESIS transition, Lyster Army Health Clinic will have the following adjusted services.
  • Pharmacy: Scheduled downtime for audio care (pharmacy refill call in system) 22 Sept - 24 Sept.
  • TOL Secure Messaging: Last day to send message to provider 22 Sept.
  • TOL: Online Appointment scheduling option will be unavailable 18-23 Sept.
  • Pharmacy Drop Off: Last day to submit via TOL secure messaging is 22 Sept.
  • Lab: Closed at 1200 on 23 Sept.
  • PAD: Patients do not need to have records printed, they will automatically transfer over into MHS GENESIS following launch.
  • Sick Call: Not available 26 Sept.
  • MHS GENESIS Patient Portal: Patients will not be able to schedule appointments online via the MHS GENESIS Patient Portal for the first two weeks after go live, please call the appointment line 800-261-7193.
News | Sept. 19, 2022

ADJUSTED SERVICES – MHS GENESIS TRANSITION

By Janice Erdlitz, Lyster Army Health Clinic

Fort Rucker Army Base, AL  –   Due to MHS GENESIS transition, Lyster Army Health Clinic will have the following adjusted services.
  • Pharmacy: Scheduled downtime for audio care (pharmacy refill call in system) 22 Sept - 24 Sept.
  • TOL Secure Messaging: Last day to send message to provider 22 Sept.
  • TOL: Online Appointment scheduling option will be unavailable 18-23 Sept.
  • Pharmacy Drop Off: Last day to submit via TOL secure messaging is 22 Sept.
  • Lab: Closed at 1200 on 23 Sept.
  • PAD: Patients do not need to have records printed, they will automatically transfer over into MHS GENESIS following launch.
  • Sick Call: Not available 26 Sept.
  • MHS GENESIS Patient Portal: Patients will not be able to schedule appointments online via the MHS GENESIS Patient Portal for the first two weeks after go live, please call the appointment line 800-261-7193.
Don’t forget to keep your family’s information up to date in DEERS!