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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | Sept. 27, 2021

A symbolic switch was thrown at 7 a.m. as the Department of Defense MHS GENESIS, deployed at Tripler Army Medical Center

By Hugh Fleming

Tripler Army Medical Center  –  
A symbolic switch was thrown at 7 a.m. as the Department of Defense’s (DoD) new electronic health record (EHR), MHS GENESIS, deployed at Tripler Army Medical Center, Sept. 25. The deployment of MHS GENESIS culminated months of extensive preparation and intensive training at Tripler to keep pace with medical advances and innovations in technology, and enhance the high quality healthcare provided for all patients.
News | Sept. 27, 2021

A symbolic switch was thrown at 7 a.m. as the Department of Defense MHS GENESIS, deployed at Tripler Army Medical Center

By Hugh Fleming

Tripler Army Medical Center  –  
A symbolic switch was thrown at 7 a.m. as the Department of Defense’s (DoD) new electronic health record (EHR), MHS GENESIS, deployed at Tripler Army Medical Center, Sept. 25. The deployment of MHS GENESIS culminated months of extensive preparation and intensive training at Tripler to keep pace with medical advances and innovations in technology, and enhance the high quality healthcare provided for all patients.
Don’t forget to keep your family’s information up to date in DEERS!