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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | Sept. 15, 2021

After the ventilator, COVID survivor advocates for vaccine

By Elaine Sanchez

A nearly fatal bout with COVID-19 drove the Harris family to do something they had been on the fence about before. They got the vaccine.

With a wife and three sons, Tim Harris was not willing to take another gamble with his life.

“I’ve been in rocket attacks in Afghanistan, motorcycle and car accidents, and gun shots at the club, but I never had that feeling of impending doom,” said Harris, a mobilization and planning specialist, U.S. Army Medical Center of Excellence, and Army retiree. “There were many moments when I thought I was going to die from COVID.”

Full Story
News | Sept. 15, 2021

After the ventilator, COVID survivor advocates for vaccine

By Elaine Sanchez

A nearly fatal bout with COVID-19 drove the Harris family to do something they had been on the fence about before. They got the vaccine.

With a wife and three sons, Tim Harris was not willing to take another gamble with his life.

“I’ve been in rocket attacks in Afghanistan, motorcycle and car accidents, and gun shots at the club, but I never had that feeling of impending doom,” said Harris, a mobilization and planning specialist, U.S. Army Medical Center of Excellence, and Army retiree. “There were many moments when I thought I was going to die from COVID.”

Full Story
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