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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | Sept. 7, 2021

Telemental Health Services

By Janice Erdlitz, Lyster Army Health Clinic

Fort Rucker Army Base, AL  –   Through telemedicine, TRICARE beneficiaries can get medically and psychologically necessary services through secure audio and video conferencing from a TRICARE-authorized provider.
Request an Appointment TELEMYND
Online: telemynd.com/humanamilitary
Call: 1-866-991-2103
Referrals and authorization:
As with any mental care received from a TRICARE network provider, active duty service members need a referral before getting care under the telemental health care benefit.
For additional mental health care benefit information, visit https://go.usa.gov/xwUPz.
 
News | Sept. 7, 2021

Telemental Health Services

By Janice Erdlitz, Lyster Army Health Clinic

Fort Rucker Army Base, AL  –   Through telemedicine, TRICARE beneficiaries can get medically and psychologically necessary services through secure audio and video conferencing from a TRICARE-authorized provider.
Request an Appointment TELEMYND
Online: telemynd.com/humanamilitary
Call: 1-866-991-2103
Referrals and authorization:
As with any mental care received from a TRICARE network provider, active duty service members need a referral before getting care under the telemental health care benefit.
For additional mental health care benefit information, visit https://go.usa.gov/xwUPz.
 
Don’t forget to keep your family’s information up to date in DEERS!