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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
 

Entry Point Changes

News | Aug. 5, 2021

Entry Point Changes

Due to the rise of COVID-19 infections in our local area, effective Friday, 6 August, NMRTC/Naval Hospital Pensacola will be reducing entry points to the following areas:
 
  1. Quarterdeck entrance
  2. Pharmacy  entrance
  3. Southside Courtyard Entrance (Near Internal Medicine Clinic/flagpole parking lot)
  4. Northside Courtyard entrance (Orthopedics/Lab area)
  5. Northside Staff entrance (Staff Parking area)
 
For any concerns, please contact Customer Relations at (850) 505-6757.
Thank you for your patience and understanding.
Don’t forget to keep your family’s information up to date in DEERS!