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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | May 12, 2021

BAMC dedicates auditorium to hospital’s longest-serving civilian

By Elaine Sanchez

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas  –   With friends, family and a host of former bosses cheering her on, Brooke Army Medical Center dedicated its fourth floor auditorium to Carolyn D. Putnam, the hospital’s longest-serving government civilian, during a ceremony May 11.

The 85-year-old commander’s secretary has been a civil servant for 66 years, with 61 of those years at BAMC.

“Ms. Putnam embodies the character and dedication of the very best our nation has to offer, and is a shining example to all Americans,” wrote John E. Whitely, acting Secretary of the Army, in his dedication approval memo. “She has earned a place of honor in U.S. Army history.”

Full Story
News | May 12, 2021

BAMC dedicates auditorium to hospital’s longest-serving civilian

By Elaine Sanchez

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas  –   With friends, family and a host of former bosses cheering her on, Brooke Army Medical Center dedicated its fourth floor auditorium to Carolyn D. Putnam, the hospital’s longest-serving government civilian, during a ceremony May 11.

The 85-year-old commander’s secretary has been a civil servant for 66 years, with 61 of those years at BAMC.

“Ms. Putnam embodies the character and dedication of the very best our nation has to offer, and is a shining example to all Americans,” wrote John E. Whitely, acting Secretary of the Army, in his dedication approval memo. “She has earned a place of honor in U.S. Army history.”

Full Story
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