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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
News | April 29, 2021

New kiosks available for prescription pick-up

By Lori Newman

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas  –   Brooke Army Medical Center added another option for patients picking up prescriptions.

The new express prescription kiosks are located in the Medical Mall at BAMC and in the new Exchange at Joint Base San Antonio-Fort Sam Houston.

“This new kiosk allows our patients to pick up their prescriptions even when the pharmacy is closed,” said Army Col. Stacey Causey, Department of Pharmacy chief. “We also hope to increase patient satisfaction by reducing lines and wait times in the pharmacy.”

Full Story
News | April 29, 2021

New kiosks available for prescription pick-up

By Lori Newman

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas  –   Brooke Army Medical Center added another option for patients picking up prescriptions.

The new express prescription kiosks are located in the Medical Mall at BAMC and in the new Exchange at Joint Base San Antonio-Fort Sam Houston.

“This new kiosk allows our patients to pick up their prescriptions even when the pharmacy is closed,” said Army Col. Stacey Causey, Department of Pharmacy chief. “We also hope to increase patient satisfaction by reducing lines and wait times in the pharmacy.”

Full Story
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