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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
 

Fort Sam Houston Community Pharmacy relocates to new Exchange

News | March 4, 2021

Fort Sam Houston Community Pharmacy relocates to new Exchange

By Lori Newman

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas  –   DVIDS - News - Fort Sam Houston Community Pharmacy relocates to new Exchange

Brooke Army Medical Center leaders participated in a Facebook Live ribbon cutting ceremony March 3 for the Fort Sam Houston Community Pharmacy, which relocated to the new Army and Air Force Exchange Service (Exchange) in February.

“More than just being a beautiful space, this move will improve the overall experience for our beneficiaries picking up their prescriptions,” said BAMC Commanding General Brig. Gen. Shan Bagby.

In addition to all the amenities the new Exchange offers, patrons will experience shorter waiting times to get their prescriptions filled, the general said.

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