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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
 
News | Nov. 25, 2020

NMCP’S HERT TEAM COMPLETES HAZMAT TRAINING

By Christina Johnson

Naval Medical Center Portsmouth (NMCP) Hospital Emergency Response Team (HERT) completed patient decontamination training, Nov. 19. The more than 40 team members demonstrated donning/doffing personal protective equipment, setting up the tent shower system, before performing a timed final evaluation which included triage and decontaminating simulated victims of a hazardous materials release. The purpose for the training was to better prepare the medical center to handle both hazardous materials incidents at the nearby shipyard, and the proper emergency response in the event of an attack involving chemical, biological, radiological/nuclear (CBRN) substances. As the U.S. Navy's oldest, continuously-operating military hospital since 1830, Naval Medical Center Portsmouth proudly serves past and present military members and their families. The nationally-acclaimed, state-of-the-art medical center, along with the area's 10 branch health and TRICARE Prime Clinics, provide care for the Hampton Roads area. The medical center also supports premier research and teaching programs designed to prepare new doctors, nurses and hospital corpsman for future roles in healing and wellness.
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